Northville Township operates a Public Safety Answering Point (Dispatch) which receives emergency and non-emergency calls for Northville Township and the City of Northville. The center is operated by 10 civilian Public Safety Officers (PSOs) who are recognized by the State of Michigan as Certified Telecommunicators. These highly trained professionals are typically the first public safety employees the public encounters during an emergency. PSOs are tasked with balancing a need to multi-task the use of multiple technology platforms to dispatch emergency resources, while also utilizing unique interpersonal skills to provide early intervention during medical emergencies and life safety incidents. In addition, PSOs have collateral duties to process and monitor prisoners held at the Northville Township Police Department. 

The PSAP is guided by several best practice benchmarks from the National Emergency Number Association (NENA) and the National Fire Protection Association (NFPA). 

The NFPA establishes a benchmark of 90 seconds from the time an emergency call is answered and evaluated for the appropriate resources, and notification is provided to emergency resources. In 2023, the average processing time for Northville Township was 62.6 seconds.  

NENA establishes a benchmark that 90% of 911 calls will be answered within 10 seconds. Northville Township’s average for answering calls within 10 seconds was 98.37% in 2023.   

Dispatch processed 35,196 total calls in 2022.